Our Commitment to Privacy Pledge:
We are committed to protecting the personal information you share with us through
the Internet. We understand that making purchases online involves a great deal of trust on
your part; we take this trust very seriously, and make it our highest priority to ensure the
security and confidentiality of the personally identifiable information ("PII") you provide us.
(PII includes information that can be linked to a specific individual, such as name, address,
phone number, or e-mail address.) As a visitor to our U.S. web site, www.MermaidCruises.com
("Mermaid Cruise Lines"), you have the right to understand our information privacy practices
prior to providing WestCorp & Mermaid Cruise Lines with any of your PII. we are committed
to protecting the personal information that you share with us through the Internet.
This statement sets forth our privacy policy regarding information you provide to us through
the use of our website. This statement also provides you with information on how to prevent your
personal information from being collected or shared when you visit our website, respond to our
web-based promotions or send us an e-mail.
What Information We Gather From You:
We collect information about you through two principal means: through technology (for example,
IP addresses and cookies) and through your voluntary submission of information. WestCorp &
Mermaid Cruise Lines only collect PII that you voluntarily provide to us.
1. Non-Personally Identifiable Information
Using technology, our sites can collect information about the type of browser you are using, your operating system and your IP address information. An IP address is a number that is automatically assigned to your computer and is recognized by Web technology whenever you are surfing the Internet. None of this information is considered personally identifiable information. As technology evolves, additional methods of information gathering may be used, such as "pixel tags" (also known as "web beacons" and "clear gifs").
We also use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalized experience when you browse the Internet. Most industry-standard Web browsers have an option that allows you to turn off all cookies or have your computer inform you each time that a request to place a cookie is being made. If you turn cookies off (or refuse to accept a request to place a cookie), you may not have access to some features on our websites and some of our services, such as purchasing a cruise or being automatically recognized as a loyalty member.
We may provide aggregate non-personally identifiable information to third parties (such as marketers, ad-server companies and advertisers) that make use of general customer data. We may also share that information with concessionaires aboard our ships and other third parties.
WestCorp & Mermaid Cruise Lines is not liable for information that is inaccurate due to technical defects in software used on our websites, whether induced by our systems or by software provided by third parties.
2. Personally Identifiable Information
You can use the majority of our websites without being required to divulge any personally identifiable information to us. To participate in or use some of the activities available on our sites (such as purchasing a cruise, entering a contest or contacting us) you may be required to provide certain personally identifiable information (such as your name and e-mail address). In addition, in connection with some activities, such as purchasing a cruise, we collect additional personally identifiable information such as your date of birth, street and billing address and credit card number.
When corresponding with you via e-mail, we may use a variety of technologies, such as "clear gifs" or "web beacons," to let us know, among other things, whether you received and opened our e-mail. The clear gif included in the e-mail may establish a cookie on your system that further allows us to tailor information to fit your personal interests.
Mermaid Cruise Lines will not trade, sell or share such personally identifiable information for use by any third parties unless we have informed you, been authorized by you or are required by law to do so. In addition, such personally identifiable information shall not be disclosed to third parties unless we have informed you, been authorized by you or are required by law to do so. The term "third parties" does not include any subsidiaries or affiliates of WestCorp & Mermaid Cruise Lines, service providers or vendors acting on our behalf or travel agents or the purchaser of substantially all of the assets of WestCorp & Mermaid Cruise Lines or a subsidiary or affiliate of WestCorp & Mermaid Cruise Lines. Our policy is to require that third parties keep that information confidential. We reserve the right to disclose personally identifiable information, without notice, if we believe that such action is necessary to defend and protect the rights or property of WestCorp & Mermaid Cruise Lines and its family of websites or to protect the personal safety of users of WestCorp & Mermaid Cruise Lines, its websites or the public.
Your credit card number is used to process your request for products or services and will not be shared with third parties that are not involved with the transaction.
1. Non-Personally Identifiable Information
Using technology, our sites can collect information about the type of browser you are using, your operating system and your IP address information. An IP address is a number that is automatically assigned to your computer and is recognized by Web technology whenever you are surfing the Internet. None of this information is considered personally identifiable information. As technology evolves, additional methods of information gathering may be used, such as "pixel tags" (also known as "web beacons" and "clear gifs").
We also use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalized experience when you browse the Internet. Most industry-standard Web browsers have an option that allows you to turn off all cookies or have your computer inform you each time that a request to place a cookie is being made. If you turn cookies off (or refuse to accept a request to place a cookie), you may not have access to some features on our websites and some of our services, such as purchasing a cruise or being automatically recognized as a loyalty member.
We may provide aggregate non-personally identifiable information to third parties (such as marketers, ad-server companies and advertisers) that make use of general customer data. We may also share that information with concessionaires aboard our ships and other third parties.
WestCorp & Mermaid Cruise Lines is not liable for information that is inaccurate due to technical defects in software used on our websites, whether induced by our systems or by software provided by third parties.
2. Personally Identifiable Information
You can use the majority of our websites without being required to divulge any personally identifiable information to us. To participate in or use some of the activities available on our sites (such as purchasing a cruise, entering a contest or contacting us) you may be required to provide certain personally identifiable information (such as your name and e-mail address). In addition, in connection with some activities, such as purchasing a cruise, we collect additional personally identifiable information such as your date of birth, street and billing address and credit card number.
When corresponding with you via e-mail, we may use a variety of technologies, such as "clear gifs" or "web beacons," to let us know, among other things, whether you received and opened our e-mail. The clear gif included in the e-mail may establish a cookie on your system that further allows us to tailor information to fit your personal interests.
Mermaid Cruise Lines will not trade, sell or share such personally identifiable information for use by any third parties unless we have informed you, been authorized by you or are required by law to do so. In addition, such personally identifiable information shall not be disclosed to third parties unless we have informed you, been authorized by you or are required by law to do so. The term "third parties" does not include any subsidiaries or affiliates of WestCorp & Mermaid Cruise Lines, service providers or vendors acting on our behalf or travel agents or the purchaser of substantially all of the assets of WestCorp & Mermaid Cruise Lines or a subsidiary or affiliate of WestCorp & Mermaid Cruise Lines. Our policy is to require that third parties keep that information confidential. We reserve the right to disclose personally identifiable information, without notice, if we believe that such action is necessary to defend and protect the rights or property of WestCorp & Mermaid Cruise Lines and its family of websites or to protect the personal safety of users of WestCorp & Mermaid Cruise Lines, its websites or the public.
Your credit card number is used to process your request for products or services and will not be shared with third parties that are not involved with the transaction.
How We Use Your Information:
We use the information that you share with us for these purposes:
- To provide the products, services or membership benefits you request;
- To improve the content of our site and enhance your cruise-planning experience;
- To ensure proper billing;
- To measure consumer demand or interest in various offerings;
- For marketing and promotional purposes, including to provide you with information about
products and services offered by
Mermaid Cruise Lines and its subsidiaries and affiliates.
Who We Share Your Information With:
WestCorp & Mermaid Cruise Lines will only share your PII with our authorized service
providers that perform certain services or functions on our behalf or as required by law.
WestCorp & Mermaid Cruise Lines does not sell, rent, share or in any other way,
distribute your PII to anyone.
How You Can Control the Use of Your Information:
Mermaid Cruise Lines provides you with choice and control over the collection and use of your
PII, as well as a means of updating, correcting, or removing any PII stored in your customer
profile.
How You Can Decide What Marketing Communications You'll Receive; How You Can Change Your
Personally Identifiable Information; Or Tell Us That You Don't Want to Be Contacted.
Personally Identifiable Information; Or Tell Us That You Don't Want to Be Contacted.
Our websites provides you the opportunity to specifically choose to receive communications
from us and the promotional marketing communications you wish to receive from us. For email
newsletters and promotional postal mail, this can be accomplished by calling our Customer Care
Department at 1-866-999-5599 or by sending an e-mail to
customercare@mermaidcruiselines.com
that includes your full name, street address and e-mail address. You always have the option of
removing your name from our e-mail mailing list(s) so that you will not receive further e-mail
promotional communications from us. In order to ensure immediate removal from any list, it
is best to follow the specific instructions outlined within the communications you receive
from us, since we operate numerous sites and e-mail lists. If you are unable to complete the
process indicated in such communications, send us an e-mail. If you choose not to receive
any of the promotional marketing services that we provide, then we will not send them to you.
Links and Third Parties
Our websites often provide links to resources that we believe may be useful. These links will lead you to websites operated by third parties that operate under different privacy policies. We encourage you to review those privacy policies, as we have no control over information you may submit to those third parties.
Our websites may use third parties, such as ad-server companies, to present or serve advertisements that you may see on our website. Our websites may also include advertisements placed by third parties. Our privacy policy does not cover any information collected by those third parties nor does it cover how they may use such information.
Links and Third Parties
Our websites often provide links to resources that we believe may be useful. These links will lead you to websites operated by third parties that operate under different privacy policies. We encourage you to review those privacy policies, as we have no control over information you may submit to those third parties.
Our websites may use third parties, such as ad-server companies, to present or serve advertisements that you may see on our website. Our websites may also include advertisements placed by third parties. Our privacy policy does not cover any information collected by those third parties nor does it cover how they may use such information.
How We Protect Your Information:
Security for all personally identifiable information is extremely important to us. To prevent
unauthorized access, maintain data accuracy and ensure the correct usage of information, we
monitor and adjust our physical, electronic and managerial procedures to safeguard and secure
the information we collect online.
Unfortunately, we cannot guarantee that data transmitted over the Internet will always be secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products and services and you do so at your own risk. Upon receipt of your transmission, we strive to ensure the security of that information in our systems.
To protect the confidentiality of your PII, Mermaid Cruise Lines uses leading security technology and procedures.
By providing you with this Privacy Statement, WestCorp & Mermaid Cruise Lines is pledging our continued commitment to protecting the information you provide us. We regularly examine our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PII made in this privacy statement. Your privacy is important to us.
Unfortunately, we cannot guarantee that data transmitted over the Internet will always be secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products and services and you do so at your own risk. Upon receipt of your transmission, we strive to ensure the security of that information in our systems.
To protect the confidentiality of your PII, Mermaid Cruise Lines uses leading security technology and procedures.
By providing you with this Privacy Statement, WestCorp & Mermaid Cruise Lines is pledging our continued commitment to protecting the information you provide us. We regularly examine our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PII made in this privacy statement. Your privacy is important to us.
What About Children Under the Age of 13?
None of our websites are targeted at children (minors under thirteen years of age) and we do not
knowingly collect personally identifiable information from children who have not obtained
parental consent.
Privacy Policy Updates
By using our websites, you signify your acceptance of this Privacy Policy. We reserve the right to modify, alter or otherwise update this policy at any time. Visitors are encouraged to review this policy from time to time to stay abreast of any changes. Your continued use of our websites following the posting of any changes to this policy means you accept those changes.
Privacy Policy Updates
By using our websites, you signify your acceptance of this Privacy Policy. We reserve the right to modify, alter or otherwise update this policy at any time. Visitors are encouraged to review this policy from time to time to stay abreast of any changes. Your continued use of our websites following the posting of any changes to this policy means you accept those changes.
Our Privacy Statement:
This WestCorp & Mermaid Cruise Lines Privacy Statement discloses the information privacy
practices for WestCorp & Mermaid Cruise Lines web site,
www.MermaidCruiseLines.
The WestCorp & Mermaid Cruise Lines web site is intended for use by residents of the U.S.
that are over 18 years of age.
Information Collected About You:
WestCorp & Mermaid Cruise Lines collect personally identifiable information ("PII")
about you that you specifically and voluntarily provide. PII includes information that can
identify you as a specific individual, such as your name, phone number, or e-mail address.
Although you are required to register as a member of Mermaid Cruise Lines in order to use
selected travel planning tools, and some PII is needed in order to process and fulfill travel
requests, many areas of Mermaid Cruise Lines can be accessed without providing any PII.
On all Mermaid Cruise Lines pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
On all Mermaid Cruise Lines pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
WestCorp & Mermaid Cruise Lines collect PII when you:
- Become a Mermaid Cruise Lines member
- Complete a traveler profile
- Purchase travel
- Participate in a survey, contest, or sweepstakes
- Contact WestCorp or Mermaid Cruise Lines
Member Information:
WestCorp & Mermaid Cruise Lines collect your Member ID, name, password, and e-mail address
when you register to become a member of our Web site.
Traveler Profile Information:
WestCorp & Mermaid Cruise Lines collects the full name and contact number for a traveler
when a travel reservation is made. We may also collect information about each traveler's
preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs
and membership numbers, and ticketing options. When someone other than yourself is accompanying
you on travel purchased through WestCorp & Mermaid Cruise Lines, we may collect PII and
travel preferences about that individual. You should obtain the consent of other individuals
prior to providing WestCorp & Mermaid Cruise Lines with their full names, contact numbers,
e-mail addresses, and travel preferences.
Travel Purchase Information:
WestCorp & Mermaid Cruise Lines collect the billing address of the credit card that is
used to purchase travel. We will also collect credit card information, including card number,
card type, cardholder name, and expiration date, in order to bill you for travel purchased
through WestCorp & Mermaid Cruise Lines.
Surveys:
WestCorp & Mermaid Cruise Lines may offer our members and site visitors an opportunity
to participate in surveys regarding their experience with our site. For our members, we may
also send these surveys via e-mail. You are under no obligation to respond to any survey, and
you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions
in any e-mail survey you receive. Information collected by Mermaid Cruise Lines when you
participate in a survey may include your full name, e-mail address, and street address.
Contacting WestCorp & Mermaid Cruise Lines:
WestCorp & Mermaid Cruise Lines collects PII such as your full name, Member ID, e-mail
address, and/or contact number whenever you submit a question or suggestion, or request
assistance with viewing your itinerary, logging on to WestCorp & Mermaid Cruise Lines, or
accessing your account.
Our Partners:
WestCorp & Mermaid Cruise Lines have partnered with reputable third parties to offer our
members and site visitors a variety of products and services. All travel services throughout
WestCorp & Mermaid Cruise Lines that are provided by a third-party partner are described as
such. Although we only work with reputable third parties, our business partners may have
different privacy policies and practices than WestCorp &Mermaid Cruise Lines. We encourage
you to review our business partners' privacy policies to further understand their procedures
for collecting, using,and disclosing your information.
Other Information We Collect:
Some information is collected automatically every time you visit WestCorp & Mermaid Cruise
Lines (e.g., cookies and computer information). In addition, information may be collected from
other independent, third-party sources.
Cookies and Other Web Technologies:
When you visit WestCorp & Mermaid Cruise Lines site we collect information about your
computer and assign you a "cookie" (a small, unique identifier text file). You do not
provide this information—it is collected automatically as a means of supporting your
visit to our site. This cookie does not contain any PII. You can always choose to not receive
a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a
cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many
travel services and planning tools offered by WestCorp & Mermaid Cruise Lines. A cookie
file may also be placed on your hard drive by WestCorp & Mermaid Cruise Line's third-party
advertising companies. These companies may use aggregated statistics about your visits to this
and other web sites in order to provide advertisements about travel-related goods and services
that you may be interested in. The information they collect does not include
your PII. The third-party advertising companies may also employ technology that is used
to measure the effectiveness of ads. This is primarily accomplished through the use of a web
beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They
may use this anonymous information about your visits to this and other sites in order to
provide advertisements about goods and services of potential interest to you. No
PII is collected during this process. The information is anonymous and does not link online
actions to an identifiable person.
Computer Information:
WestCorp & Mermaid Cruise Lines collect certain technical information from your computer each time you request a page during a visit to Mermaid Cruise Lines site. This information is collected from your computer's web browser to enhance your experience on our site and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.
Information From Other Sources:
To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized WestCorp & Mermaid Crusie Lines personnel may update your profile to accurately reflect any new profile information included in communications received from you.
Computer Information:
WestCorp & Mermaid Cruise Lines collect certain technical information from your computer each time you request a page during a visit to Mermaid Cruise Lines site. This information is collected from your computer's web browser to enhance your experience on our site and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.
Information From Other Sources:
To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized WestCorp & Mermaid Crusie Lines personnel may update your profile to accurately reflect any new profile information included in communications received from you.
Use of Your Information:
Information collected on WestCorp & Mermaid Cruise Lines site may be used to:
- Register you as a Mermaid Cruise Lines member
- Plan and purchase cruise packages
- notify you of travel changes through the Travel Alerts service
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Member Registration Information:
When you register to become a member of WestCorp & Mermaid Cruise Lines, we use your information to create your member account. You will then receive a "Welcome to Mermaid Cruise Lines" e-mail that contains your Member ID and describes the benefits of using Mermaid Cruise Lines for planning and purchasing your travel needs.
Travel Planning and Purchase:
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
Travel Alert Notifications:
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Mermaid Cruise Lines may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.
Marketing Notifications:
As a registered Mermaid Cruise Lines member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Mermaid Cruise Lines and its marketing partners. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To assess the effectiveness of these e-mails, we may attach a web beacon that provides confirmation when you open an e-mail from WestCorp & Mermaid Cruise Lines. This only occurs if your computer supports such technology. You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Mermaid Cruise Lines and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by WestCorp & Mermaid Cruise Lines on our partners' behalf.
Responses to Your Questions or Suggestions:
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Mermaid Cruise Lines site, or accessing your account.
Improving the Quality of Your Visit to Our Site:
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the WestCorp & Mermaid Cruise Lines web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.
When you register to become a member of WestCorp & Mermaid Cruise Lines, we use your information to create your member account. You will then receive a "Welcome to Mermaid Cruise Lines" e-mail that contains your Member ID and describes the benefits of using Mermaid Cruise Lines for planning and purchasing your travel needs.
Travel Planning and Purchase:
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
Travel Alert Notifications:
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Mermaid Cruise Lines may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.
Marketing Notifications:
As a registered Mermaid Cruise Lines member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Mermaid Cruise Lines and its marketing partners. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To assess the effectiveness of these e-mails, we may attach a web beacon that provides confirmation when you open an e-mail from WestCorp & Mermaid Cruise Lines. This only occurs if your computer supports such technology. You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Mermaid Cruise Lines and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by WestCorp & Mermaid Cruise Lines on our partners' behalf.
Responses to Your Questions or Suggestions:
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Mermaid Cruise Lines site, or accessing your account.
Improving the Quality of Your Visit to Our Site:
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the WestCorp & Mermaid Cruise Lines web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.
Sharing Your Information
WestCorp & Mermaid Cruise Lines does not sell, rent, share, or in any other way distribute
your PII to anyone.
Service Providers:
To provide and process the services you request, WestCorp & Mermaid Cruise Lines shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Mermaid Cruise Lines Web Site. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. This information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although WestCorp & Mermaid Cruise Lines offer travel products from hotel, airline, cruise, rental car, and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy practices of any travel suppliers whose products you purchase on WestCorp & Mermaid Cruise Lines. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
WestCorp & Mermaid Cruise Lines will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
WestCorp & Mermaid Cruise Lines may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Mermaid Cruise Lines.
Trusted Business Partners:
In addition, we have partnered with various third-party web sites to offer Mermaid Cruise Lines travel services. These trusted third-party companies have added travel sections to their web sites in order to offer Mermaid Cruise Lines provided travel services. We will not share any of your PII with these trusted third-party companies, even if you register on Mermaid Cruise Lines through their web sites.
Our Obligations:
WestCorp & Mermaid Cruise Lines may be required by law to disclose information you have provided in obtaining our travel products or services. WestCorp & Mermaid Cruise Lines may also disclose information against someone who poses a threat to WestCorp & Mermaid Cruise Lines interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for WestCorp & Mermaid Cruise Lines to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Other Web Sites:
There are several places throughout Mermaid Cruise Lines site that may link you to other web sites that do not operate under WestCorp & Mermaid Cruise Line's information privacy practices. When you click through to these web sites, WestCorp & Mermaid Cruise Lines information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.
Service Providers:
To provide and process the services you request, WestCorp & Mermaid Cruise Lines shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Mermaid Cruise Lines Web Site. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. This information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although WestCorp & Mermaid Cruise Lines offer travel products from hotel, airline, cruise, rental car, and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy practices of any travel suppliers whose products you purchase on WestCorp & Mermaid Cruise Lines. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
WestCorp & Mermaid Cruise Lines will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
WestCorp & Mermaid Cruise Lines may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Mermaid Cruise Lines.
Trusted Business Partners:
In addition, we have partnered with various third-party web sites to offer Mermaid Cruise Lines travel services. These trusted third-party companies have added travel sections to their web sites in order to offer Mermaid Cruise Lines provided travel services. We will not share any of your PII with these trusted third-party companies, even if you register on Mermaid Cruise Lines through their web sites.
Our Obligations:
WestCorp & Mermaid Cruise Lines may be required by law to disclose information you have provided in obtaining our travel products or services. WestCorp & Mermaid Cruise Lines may also disclose information against someone who poses a threat to WestCorp & Mermaid Cruise Lines interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for WestCorp & Mermaid Cruise Lines to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Other Web Sites:
There are several places throughout Mermaid Cruise Lines site that may link you to other web sites that do not operate under WestCorp & Mermaid Cruise Line's information privacy practices. When you click through to these web sites, WestCorp & Mermaid Cruise Lines information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.
Control Over and Access to Your Information
WestCorp & Mermaid Cruise Lines believe that members and site visitors should have control
over the collection and use of their PII.
Communications from WestCorp & Mermaid Cruise Lines
Members will receive communications from Mermaid Cruise Lines Vacation Center when they:
- Sign up to become a Mermaid Cruise Lines member
- Purchase travel
- Elect to receive trip updates, changes or other special promotional marketing communications
- Win a contest or sweepstakes
- Contact Mermaid Cruise Lines Vacation Center with questions/suggestions
- Are asked to complete a survey about their experience on our site
Sign Up to Become a Mermaid Cruise Lines Member:
When you sign up as a new Mermaid Cruise Lines member, you will receive a "Welcome to Mermaid Cruise Lines" e-mail. This e-mail contains your Member ID and password and describes the benefits of using Mermaid Cruise Lines for planning and purchasing your travel needs.
Purchase Travel:
Each time you purchase travel through WestCorp & Mermaid Cruise Lines, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, WestCorp & Mermaid Cruise Lines may contact you to inform you of these disruptions and help you make alternative travel arrangements.
Elect to Receive Trip Updates, Changes or Other Special Promotional Marketing Communications:
As a registered Mermaid Cruise Lines member, you will occasionally receive e-mails notifying you of special promotions or other travel news. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on from Mermaid Cruise Lines. If you have purchased travel services, you may also receive a trip update e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. by calling our Customer Care department at 1-866-555-1212 or by sending an e-mail to customercare@mermaidcruiselines.com that includes your full name, street address and e-mail address and specify that you don't want to continue receiving either postal mail, email or both.
Surveys:
To help us improve Mermaid Cruise services and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.
When you sign up as a new Mermaid Cruise Lines member, you will receive a "Welcome to Mermaid Cruise Lines" e-mail. This e-mail contains your Member ID and password and describes the benefits of using Mermaid Cruise Lines for planning and purchasing your travel needs.
Purchase Travel:
Each time you purchase travel through WestCorp & Mermaid Cruise Lines, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, WestCorp & Mermaid Cruise Lines may contact you to inform you of these disruptions and help you make alternative travel arrangements.
Elect to Receive Trip Updates, Changes or Other Special Promotional Marketing Communications:
As a registered Mermaid Cruise Lines member, you will occasionally receive e-mails notifying you of special promotions or other travel news. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on from Mermaid Cruise Lines. If you have purchased travel services, you may also receive a trip update e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. by calling our Customer Care department at 1-866-555-1212 or by sending an e-mail to customercare@mermaidcruiselines.com that includes your full name, street address and e-mail address and specify that you don't want to continue receiving either postal mail, email or both.
Surveys:
To help us improve Mermaid Cruise services and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.
Protecting Your Information:
We want our members and site visitors to feel confident about using WestCorp & Mermaid
Cruise Lines to plan and purchase their travel, so we are committed to protecting the
information we collect. WestCorp & Mermaid Cruise Lines has implemented a security
program to keep information that is stored in our systems protected from unauthorized access.
Currently, WestCorp & Mermaid Cruise Lines only store the information you provide when
registering to become a Mermaid Cruise Lines member, create a travel profile, purchase
travel, or use selected travel tools.
Our systems are configured with data encryption, or scrambling, technologies, and industry- standard firewalls. When you send personal information to WestCorp & Mermaid Cruise Lines over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Our systems are configured with data encryption, or scrambling, technologies, and industry- standard firewalls. When you send personal information to WestCorp & Mermaid Cruise Lines over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Changes to WestCorp & Mermaid Cruise Lines' Privacy Statement:
This Privacy Statement was produced and posted on WestCorp & Mermaid Cruise Lines web site
on August 11, 2007. WestCorp & Mermaid Cruise Lines reserve the right to modify or amend
this Privacy Statement at any time and for any reason. If you have questions about our Privacy
Statement, please e-mail us.
Contacting WestCorp & Mermaid Cruise Lines:
We want to make sure you have control over your online travel experience as a Mermaid Cruise
Lines customer, from planning and purchasing your travel to protecting your personal
information.
Mermaid Cruise Lines customer service agents are ready to help with your Mermaid Cruise Lines travel concerns seven days a week. You may also call 1-866-555-1212 or 1 (559) 555-1212 to speak to a representative personally. Agents will address any questions or concerns you may have about your Mermaid Cruise Lines travel planning or purchases.
In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.
Questions or Comments?
If you have any further questions or comments regarding our Privacy Policy, please send us an e-mail with your questions or comments.
This privacy policy was last modified on March 08, 2008.
This Website and related webpages were created as part of a webdesign class project.
Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product,
or event.
Any rights not expressly granted herein are reserved.
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Mermaid Cruise Lines customer service agents are ready to help with your Mermaid Cruise Lines travel concerns seven days a week. You may also call 1-866-555-1212 or 1 (559) 555-1212 to speak to a representative personally. Agents will address any questions or concerns you may have about your Mermaid Cruise Lines travel planning or purchases.
In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.
Questions or Comments?
If you have any further questions or comments regarding our Privacy Policy, please send us an e-mail with your questions or comments.
This privacy policy was last modified on March 08, 2008.
This Website and related webpages were created as part of a webdesign class project.
Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product,
or event.
Any rights not expressly granted herein are reserved.
Back
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